FAQs

What is deadstock fabric?

Deadstock fabric is high-quality material left over from previous production runs that would otherwise go unused. By choosing deadstock denim, we're able to reduce waste while creating a genuinely limited collection.

Where is the jacket made?

Every jacket is made in London by a family-run factory with years of experience in garment manufacturing. Keeping production local allows us to work closely with the people making each piece and maintain the quality we expect.

Why have you only made 50 jackets?

Our first release is intentionally limited to just 50 jackets. Producing in small quantities allows us to focus on quality, avoid overproduction, and learn from our first customers before expanding future collections.

Why is there only one size?

As an independent brand, producing one size for our first collection allowed us to keep the initial production run manageable while maintaining quality. If demand is there, we'd love to introduce more sizes in future releases.

Sizing -

This first release is a limited run of just 50 jackets, so we've chosen to produce them in one size (Small).

As an independent brand, producing a single size for our first collection allows us to keep this initial release small while maintaining the quality we want to deliver.

If there's enough demand, we'd love to expand the size range in future releases. Thank you for supporting us at the beginning of our journey.

Returns -

If you change your mind, you can request a return within 14 days of receiving your order.

To be eligible for a refund:

• The item must be returned within 14 days of notifying us that you wish to return it.
• The item should be unworn (other than trying it on), unwashed, and returned in its original condition with any tags and packaging where possible.
• We reserve the right to reduce your refund if the item's value has been reduced due to handling beyond what would reasonably be allowed in a shop.

Unless the item is faulty customers are responsible for the cost of return postage.

Once we've received and inspected your return, we'll process your refund to your original payment method. Refunds are usually processed within 14 days of receiving the returned item (or receiving proof that it has been sent back, where applicable).

To request a return, please email lottehorberry@hotmail.co.uk with:

• Your order number.
• The reason for your return (if applicable).

We'll provide instructions on how to return your item.

Shipping -

We are based in the United Kingdom, but ship worldwide.

Orders are usually dispatched within 1–3 working days. Estimated delivery times are shown during checkout.

Once your order has been dispatched, you will receive confirmation and tracking details (where available). Please ensure your delivery address is correct before placing your order.

We cannot guarantee delivery dates once parcels have been handed to the courier.

If you believe your parcel has been lost, please contact us at lotsnlots99@outlook.com and we'll work with the courier to resolve the issue.

International customers are responsible for any customs duties, taxes or import charges imposed by their country's authorities.